Returns & Exchanges
At Primal Queen, we want you to feel empowered in every piece you wear, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Whether the fit isn't perfect or you've changed your mind, our goal is to ensure you are completely satisfied with your royal wardrobe.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the unworn garments back into their original packaging, ensuring all designer tags and labels remain attached.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing